A recent change was made pertaining to the display/digestion of error logs specifically with EVLV: https://wpengine.atlassian.net/browse/ELEC-1995 While this change seems to have been made for possible aesthetic purposes (hiding an empty column), it doesn't hit on the issue of this providing a worse experience trying to troubleshoot an EVLV site on the admin's end. In the example given on the image via these new logs, the actual error in the backend would read: PHP Fatal error: Uncaught TypeError: Unsupported operand types: string * int in /nas/content/live/nuwestgroup/wp-includes/functions.php:75 The info given to the customer is now essentially "something happened on this file at this line" and completely strips the actual error that was thrown. I don't believe taking features away should constitute as a fix in this scenario, and that further efforts should be made to either bring back that functionality (if this is going to be the future of our platform) or providing a suitable and just-as-accessible alternative.

PROPOSED CHANGE: Allow Owner-level users change the default Technical Contact in the user portal. WHY: Currently, users must contact Support to change the default technical contact on an account, and often they don't know that they need to do this in the first place. This sometimes leads to situations where the owner has changed, the technical contact is no longer associated with the client, or the contact is unavailable, and the "wrong" person gets the email and login info for new environments. An example is chat #6318106 wherein the technical contact was the owner's previous email address and he was OOO, so when another user created an environment he couldn't log in and the owner wasn't available to create a user for him.

I think it will be very helpful if there was a banner when customers go into their user portal that would let them know that their account is suspended for non-payment. I get so many calls/chats where customers come in because all of their sites are down but they don't know why, and it is because of billing. The customers have to be in the user portal to chat in with us, so if there is a banner they would already know why their sites are down and get that rectified.

To help identify sites that are in our account that "DO NOT" have DNS pointed to the IP address for their "Primary domain" it would be great if there was a new filter added. This would help identify sites that may have moved their service to someone else and not notified us, clients that are having issues with their DNS, etc.

I have had a number of customers ask why the PhP smoketest reports a critical error, but when actually updating to PhP8- nothing reported in phpfatal, and no error on the site. I think this is resulting in users/agents not trusting the smoketest- which will probably be a bigger issue closer to WPE 7.4 EOL

Summary : Consider re-position of "Save" button on the redirects page in UP. Context : A customer came into chat and had issues with a redirect not working, basically the redirect needed to be moved from the bottom position on the list up to position 159 (ish) . The customer knew this themselves and tried it but could not figure out why it would not stick and kept moving to the bottom of the list after a refresh. They were in chat for over an hour about this. Turns out the "Save" button at the bottom of this list was not hit after the redirect was moved to another position. For context, this is their redirect list. https://my.wpengine.com/installs/accesspartner/redirect_rules They did not see the save button as their chat box was blocking it, also as it hangs at the bottom it could be easily missed by a support agent aswell. Is there a way this could be made more visible.

I have had an influx of customers emoting an "aha" reaction when I advise them to click the "black text on the sites page for your install"; OR "click the dropdown on the 'Sites' page to expand the installs on that 'site' and access those installs individually (prd/dev/stg) I feel this will increase intuitiveness, be less confusing from a user experience perspective, and help bridge the gap in misunderstanding what does/does not transfer with copies/restores/migrations/etc. This all might be a result of customers upgrading their plans in order to "create a staging/dev site", but not understanding our architecture. Might be worth looking into our platform metrics regarding similar cases/trends

when approving reports to send to clients, there needs to be a verification that the client email is correct, it would also be nice to be able to modify the subject line and add CC and BCC contacts as well.

It would be great to add a "view" option within the portal without having to select "Edit" to view the rule.

Currently we need to manage Analytics, clients and reports from separate dashboards within flywheel. Would be good to be able to do this within a site. When you click on "All sites" and get the list of sites, I would expect that clicking on the site link would then take me to an interface where I can manage all of the above for that site. Something similar to the analytics page for an individual site, with the option to add a client, view installed plugins etc Currently this links out to WPEngine. The same functionality as the link below it.