Hello Jason,

Thank you for submitting a Product Feedback request to our Canny Product Feedback board for the User Portal.

I want to firstly apologise for any inconvenience that may have been caused with these 504 errors happening on your site. Regarding checking where the source of these 504 errors are coming from, we always recommend to work with our technical support agents who are available 24/7 to help dig into these issues and help mitigate any further issues.

I can see you have an open ticket with our support team regarding similar issues as detailed in this product feedback request, were you able to speak directly with a member of our technical support team and dig into these errors and get your site back online?

Let me know if you're still experiencing these issues and I can forward this over and have a team member look at that for you!

Kind regards,

Samuel Harriman