Client Report does not show plugin name properly
in progress
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Rene Morozowich
I have a plugin installed called Email Address Encoder. If you look at the site under Plugins, there is a star in a circle next to the name. Here's a screenshot: https://snap.renemzw.com/KTkKnppG
When I go to run a client report, it shows up like this: https://snap.renemzw.com/wgF5M1lF
Are you able to remove the "no glyph" or add the star in on the client report?
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Rick Love
marked this post as
in progress
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Rick Love
Hi Rene Morozowich. We have a fix for this that will go out early next week. Unfortunately, our pdf creation tool doesn't support this type of glyph, so they'll be hidden. Thanks again for highlighting this issue and apologies for the inconvenience. Please let us know if you spot any other issues or if you have any suggestions for how we can improve this or other features.
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Rene Morozowich
Rick Love Great, thank you!
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Rick Love
Rene Morozowich that fix is live. Thanks again for your help!
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Rene Morozowich
Rick Love Excellent, thank you!
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Rick Love
Hi Rene Morozowich we were investigating this and the plugin in your screenshot doesn't appear to have a glyph in its title as of now. Can you confirm if this is still an issue?
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Rene Morozowich
Rick Love I'm still seeing "no glyph" on page 6, see attached.
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Rick Love
Rene Morozowich: Thanks for sending that on. Would you mind if we ran a few one-time reports on that environment? We're having a hard time finding Plugins with glyphs in their names to test.
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Rene Morozowich
Rick Love Sure thing!
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Rick Love
Rene Morozowich: Thanks! I'll update this thread when we have a fix in place.
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Rick Love
marked this post as
under review
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Rick Love
Hi Rene Morozowich sorry you're having this issue and thanks for the feedback. I'll raise a ticket with my team to look at this.
Sam Harriman
Hello Rene,
Thank you for reaching out to us on our Product Feedback board and supplying us with those screenshots, it greatly helps for context.
The usual reasons the no glyph shows up is due to the reporting tool not being able to correctly render the SVG file that is displaying the star icon next to the plugin name within your wp-admin panel.
May I ask, which reporting tool are you using?
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Rene Morozowich
Sam Harriman It's the WP Engine report. See attached, page 6.
Sam Harriman
Rene Morozowich: Thank you for sending that on Rene! That helps provide a lot more context. I've sent this internally to our team to take a look at and review. I'll keep you posted here in regards to the status of this and one of my product team members should be in contact here also!
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Rene Morozowich
Sam Harriman Sorry about that - I should have sent the whole thing sooner and not just the cropped screenshot.
I also have a ticket open about this with ID 8243922. They instructed me to put this feature request in here as well. Thank you!